In this Policy, capitalized terms not otherwise defined shall have the meanings assigned to them in Aarunya's Terms & Conditions. In addition:

2.1 All Cancellation Requests must be submitted through one of the following authorized channels:

2.2 A Cancellation Request must include the following information:

• Full name of the Customer;
• Registered email address or mobile number; and
• Order number or Order Confirmation reference.

The Customer is not required to provide a reason for cancellation.

2.3 A Cancellation Request will be considered based on the date and time the request is received by Aarunya through an authorized channel. Requests submitted outside Business Hours will be reviewed at the commencement of the next Business Day, provided that the Customer submitted the request within the applicable Cancellation Window.

2.4 A Cancellation Request is not confirmed until Aarunya issues a written Cancellation Confirmation. Customers should not assume that an Order has been cancelled until such confirmation is received.

IMPORTANT — SUBMIT REQUESTS WITHIN 24 HOURS Customers who wish to cancel an Order should submit their Cancellation Request as soon as possible after Order Confirmation. The 24-hour Cancellation Window is calculated from the Order Confirmation Time, and not from the time at which the Customer's Cancellation Request is reviewed or acknowledged by Aarunya.

3.1 Orders cancelled within the 24-hour Cancellation Window are eligible for a Full Refund. No cancellation fee, penalty, payment gateway charge, or deduction of any kind will be applied by Aarunya.

3.2 Cancellation requests received after the 24-hour Cancellation Window are not ordinarily permissible under this Policy.

4.1 Made-to-Order Products are manufactured individually following order placement and may involve diamond sourcing, gold allocation, production scheduling, manufacturing, quality checking, certification, and packaging.

4.2 A Customer may cancel a Made-to-Order Product within 24 hours of the Order Confirmation Time and receive a Full Refund.

4.3 Once the 24-hour Cancellation Window has expired, a Made-to-Order Product becomes non-cancellable under this Policy. This applies regardless of whether specific production activity has already commenced, as Aarunya may have undertaken sourcing, allocation, production planning, or other commitments in reliance on the confirmed Order.

4.4 Where a Customer submits a Cancellation Request after the 24-hour Cancellation Window, Aarunya is not obligated to accept the cancellation. Any remedy provided after the Cancellation Window will be at Aarunya's discretion and subject to applicable law.

Custom / Bespoke Jewellery Orders are subject to a dedicated payment and cancellation structure that differs from standard Made-to-Order Orders. Please read this Clause carefully before confirming a Custom / Bespoke Order.

5.1 Quotation and Order Approval

Custom / Bespoke Jewellery Orders are manufactured specifically in accordance with the Customer's individual requirements, specifications, design preferences, dimensions, materials, diamond or gemstone selections, and other details agreed between the Customer and Aarunya.

Aarunya shall first provide the Customer with a quotation setting out the applicable product specifications, agreed price, payment terms, and other relevant particulars. The Customer may approve the quotation or request modifications before confirmation of the Order.

5.2 Advance Payment and Confirmation of Order

Upon the Customer's approval of the final quotation, Aarunya shall issue an invoice requiring payment of 50% of the total approved Order Value as an advance payment.

The Customer's payment of the 50% Advance shall constitute confirmation of the Bespoke Jewellery Order and authorization for Aarunya to proceed with design development, production planning, material sourcing, procurement, gold allocation, diamond or gemstone sourcing, manufacturing, and all other activities required specifically for the Customer's Order.

5.3 Cancellation After Advance Payment

Once the 50% Advance has been received by Aarunya, the Customer shall not be entitled to cancel the Bespoke Jewellery Order, as Aarunya may have commenced or committed substantial design, production, sourcing, procurement, manufacturing, and other related activities specifically for the Customer's Order.

Accordingly, any request for cancellation received after receipt of the 50% Advance shall not ordinarily be accepted by Aarunya.

5.4 Customer-Requested Changes After Order Confirmation

Any request by the Customer to modify the approved design, specifications, dimensions, materials, diamonds, gemstones, or other Order details after payment of the 50% Advance shall be subject to Aarunya's written acceptance and feasibility assessment.

Where such changes result in additional costs, revised production requirements, sourcing costs, or an increase in the Order Value, the Customer shall be responsible for the applicable additional amount as communicated and agreed in writing before such changes are implemented.

A Customer's request for modification shall not, by itself, constitute a right to cancel the Order or obtain a refund of the advance payment.

5.5 Balance Payment Prior to Dispatch

The remaining 50% Balance Payment of the approved Order Value shall become payable before dispatch of the completed Bespoke Jewellery Order.

Aarunya shall not be required to dispatch the completed Order until the outstanding Balance Payment has been received in full.

5.6 Cancellation Status by Order Stage

5.7 Defective or Non-Conforming Bespoke Jewellery

Nothing in this Clause shall restrict or exclude any rights or remedies available to the Customer under applicable law in respect of a verified manufacturing defect, material non-conformity, incorrect product supplied by Aarunya, or any other circumstance for which Aarunya is legally responsible. Any such matter shall be addressed in accordance with Aarunya's Return & Refund Policy, Warranty Policy, and applicable law.

IMPORTANT — CUSTOM / BESPOKE JEWELLERY ORDERS Because Bespoke Jewellery is produced specifically for the Customer and requires design, sourcing, production planning, and other dedicated resources, payment of the 50% Advance confirms the Order and the Customer's authorization for Aarunya to commence the applicable work. Accordingly, Customer-initiated cancellation after receipt of the 50% Advance shall not ordinarily be permitted, subject always to the Customer's rights and remedies under applicable law.

6.1 Gift Cards

Gift Cards may be cancelled within 24 hours of purchase provided that the Gift Card has not been redeemed or used. After the 24-hour Cancellation Window, Gift Cards are non-cancellable and non-refundable except where required by applicable law.

6.2 Promotional Products

Products sold under promotional campaigns, limited-time offers, or special discounts remain subject to the 24-hour Cancellation Window unless the specific promotion expressly states otherwise. Any special cancellation terms applicable to a particular promotion will be disclosed at the time of purchase.

7.1 Refunds arising from approved cancellations within the 24-hour Cancellation Window will be processed within 7–10 Business Days of Aarunya issuing the Cancellation Confirmation.

7.2 Refunds will be credited as follows:

7.3 The timelines above are estimates. Actual credit timelines may vary depending on the Customer's bank, card issuer, UPI provider, or financial institution. Aarunya shall not be responsible for delays occurring after the refund has been initiated from Aarunya's end.

7.4 Where a Customer requests Store Credit in lieu of a refund to the original payment method, the Store Credit will be added to the Customer's registered account and will be subject to Aarunya's Store Credit Terms and Conditions.

7.5 Where an Order was placed using a Gift Card, Store Credit, or Promotional Voucher, the refund will be processed in accordance with the terms applicable to the original payment instrument.

Aarunya reserves the right to cancel an Order prior to fulfilment for legitimate reasons, including but not limited to:

• Product availability or sourcing issues;
• Pricing or listing errors;
• Failure of payment verification;
• Fraudulent or unauthorized transaction concerns;
• Regulatory or compliance requirements;
• Delivery address being non-serviceable or high-risk;
• Force Majeure events; or
• Other legitimate operational or security reasons.

8.1 Where Aarunya cancels an Order, reasonable efforts will be made to notify the Customer through the registered email address or mobile number.

8.2 Where Aarunya cancels an Order, the Customer will receive a full refund of the total amount paid. No cancellation deductions will be applied to an Aarunya-initiated cancellation.

8.3 Aarunya-initiated cancellations do not affect the Customer's right to place a fresh Order for the same or another Product.

9.1 Orders cannot be cancelled after they have been dispatched and handed over to the Logistics Partner.

9.2 If a Customer no longer wishes to retain a Product after dispatch or delivery, the Customer may initiate a return request under Aarunya's Return & Refund Policy, subject to the applicable return eligibility requirements.

9.3 Customers who refuse delivery of a dispatched Order without prior cancellation approval from Aarunya will not automatically be entitled to a refund. Refused deliveries will be handled in accordance with Aarunya's Shipping & Delivery Policy.

Once the 24-hour Cancellation Window has expired, Customer-initiated cancellation is no longer available under this Policy. If the Product has subsequently been delivered, the Customer may request a return in accordance with the Return & Refund Policy. Returns are subject to the applicable eligibility conditions, prior approval, Product condition requirements, and QC inspection.

Nothing in this Policy shall limit, exclude, or modify any rights available to Customers under applicable consumer protection laws in India, including the Consumer Protection Act, 2019. In the event of any conflict between this Policy and applicable mandatory consumer protection law, the provisions of such law shall prevail to the extent of the conflict.

Aarunya reserves the right to amend, update, or replace this Policy at any time. Revised versions will be published on the Website with an updated effective date. Amendments affecting the rights of Customers in relation to pending Orders or Cancellation Requests will be handled in accordance with applicable law.

For any questions, concerns, or Cancellation Requests, please contact:

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