2.1 Aarunya’s Lifetime Exchange Program allows eligible Customers to exchange a previously purchased Aarunya jewellery product for a new Aarunya product at any time after the applicable minimum holding period, provided all eligibility conditions are satisfied.

2.2 The Program is offered as a courtesy by Aarunya and is not a statutory obligation. Aarunya reserves the right to modify, suspend, or discontinue the Program at any time subject to the notice provisions in Clause 12 of this Policy.

2.3 The Program is not a buyback program. Aarunya does not purchase products back from Customers for cash or bank transfer. The Exchange Credit is redeemable only towards the purchase of a new Aarunya product on the Website.

2.4 The Program operates independently of Aarunya’s 10-day Return Window and 6-month Warranty Policy. A Customer who is ineligible for a standard return or warranty claim may still be eligible to use the Program, subject to the conditions in Clause 3.

3.1 To be eligible for the Program, the following conditions must all be satisfied at the time of the exchange request:

3.2 The following products are excluded from the Program:

• Custom Jewellery and engraved products;
• Gift Cards and promotional items;
• All products purchased at a discounted or sale price; and
• Products that fail Aarunya’s Quality Inspection upon return under Clause 7 of this Policy.

4.1 The Exchange Credit for an eligible Exchange Product shall be determined by Aarunya based on the following valuation methodology applicable on the date the Exchange Product is physically inspected and valued by Aarunya:

4.2 The Exchange Credit shall be calculated only after Aarunya has completed a physical inspection and valuation of the Exchange Product. The valuation determined by Aarunya in accordance with this Policy shall be final and binding, subject to the Customer’s statutory rights under applicable law.

4.3 The Exchange Credit is redeemable only towards the purchase of a New Product from Aarunya. The Exchange Credit:

• cannot be redeemed, encashed, or withdrawn as cash;
• cannot be transferred or assigned to another person or customer account;
• cannot be applied towards shipping charges, taxes, duties, insurance, gift wrapping, or any fees other than the purchase price of the New Product; and
• where the Exchange Credit exceeds the purchase price of the New Product, the unused balance shall be credited to the Customer’s Aarunya Store Wallet and shall be subject to the applicable Store Wallet Terms and Conditions, including any applicable validity or expiry period.

4.4 GST and any other applicable taxes shall be levied on the New Product in accordance with applicable law. The application of an Exchange Credit does not reduce or alter the Customer’s GST liability except to the extent permitted under applicable tax laws.

4.5 The following additional conditions apply to the valuation of the Exchange Product and the determination of the Exchange Credit:

(a) Original Invoice: The original purchase invoice must be produced at the time of the exchange request. Aarunya reserves the right to decline an exchange request where satisfactory proof of purchase cannot be provided.

(b) Certificate Requirement: Where the jewellery was originally supplied with an IGI, GIA, or GSI certificate, the original certificate must accompany the Exchange Product.

(c) Missing Certificate: If the original certificate is unavailable, Aarunya may, at its sole discretion, arrange re-certification or replacement certification where available. The applicable charges shall be deducted from the Exchange Credit.

(d) Product Condition: The Exchange Product must be in a condition suitable for inspection and valuation. Where damage, excessive wear, missing components, or alterations affect the product’s value, Aarunya may deduct the reasonable cost of inspection, repair, restoration, refurbishment, replacement, or re-certification from the Exchange Credit.

(e) Third-Party Alterations: Jewellery that has been resized, repaired, modified, engraved, reset, polished, or otherwise altered by any person or entity other than Aarunya may be refused for exchange if, in Aarunya’s reasonable opinion, such alteration affects the authenticity, structural integrity, valuation, or resale suitability of the product.

(f) Applicable Gold Rate: For the purpose of calculating the Gold Value under this Policy, the applicable gold rate shall be the Aarunya Gold Rate prevailing on the date the Exchange Product is received, inspected, and valued by Aarunya.

5.1 Upon confirmation of the Exchange Credit following Quality Inspection, the Customer may select any eligible New Product from the Website.

5.2 The New Product is subject to the following delivery timelines:

• Ready-to-Ship Products: 5–7 Calendar Days from exchange order confirmation;
• Made-to-Order Products: 5–17 Calendar Days from exchange order confirmation; and
• Custom Jewellery: 15–17 Calendar Days from final design approval and receipt of any Top-Up Amount.

6.1 All exchange requests under the Program must be initiated through the following authorised channels:

Exchange requests submitted outside Business Hours will be reviewed at the commencement of the next Business Day. All exchange approvals, Exchange Credit confirmations, Top-Up invoices, and Reverse Pickup instructions will be issued by Aarunya via email to the Customer’s registered email address, regardless of the channel through which the initial request was submitted.

6.2 To initiate an exchange request, the Customer must provide:

• Full name and registered email address or mobile number;
• Original Order number and invoice reference;
• Clear photographs of the Exchange Product (front, back, clasp, and any visible wear or condition issues);
• The New Product the Customer wishes to receive (product name and URL from the Website); and
• Confirmation that all eligibility conditions in Clause 3 are satisfied.

6.3 Aarunya will review the exchange request and respond within 3–5 Business Days with one of the following:

• Exchange request approved — Reverse Pickup instructions will be issued via email;
• Additional information required — Customer will be asked to provide further documentation; or
• Exchange request declined — Reason will be provided in writing.

7.1 Upon receipt of the Exchange Product at Aarunya’s facility following Reverse Pickup, the product will undergo a Quality Inspection to verify:

• product identity against the Original Invoice and IGI, GIA, or GSI certificate (as applicable);
• metal purity against the BIS hallmark and HUID;
• absence of Third-Party Alterations;
• presence of original IGI, GIA, or GSI certificate (where applicable, as described in Clause 3);
• structural integrity and overall condition of the jewellery; and
• completeness of the returned items.

7.2 Quality Inspection is generally completed within 3–5 Business Days of receipt of the Exchange Product.

7.3 Where the Exchange Product passes Quality Inspection, Aarunya will confirm the Exchange Credit in writing to the Customer. Where the New Product value exceeds the Exchange Credit, a Top-Up invoice will be issued at this stage. The New Product will be dispatched only after the Exchange Credit has been confirmed and, where applicable, the Top-Up Amount has been received.

7.4 Where the Quality Inspection reveals that the Exchange Product:

• has been subjected to Third-Party Alterations;
• does not match the product described in the Original Invoice;
• is missing the required IGI, GIA, or GSI certificate;
• has been structurally damaged beyond normal wear; or
• is otherwise ineligible under Clause 3,

Aarunya will notify the Customer in writing. The Exchange Product will be returned to the Customer at no cost. Because the Top-Up Amount is collected only after Quality Inspection is complete and the Exchange Credit has been confirmed (see Clause 7.3), no Top-Up refund will ordinarily be required in this situation.

7.5 Where a Quality Inspection reveals that the Exchange Credit should be adjusted due to product condition, Aarunya will notify the Customer before proceeding. The Customer may accept the adjusted Exchange Credit and proceed with the exchange, or withdraw the exchange request and receive the Exchange Product back. In neither case will a Top-Up Amount have been collected at this stage.

TOP-UP TIMING — COLLECTED ONLY AFTER QC CONFIRMATION The Top-Up Amount is invoiced and collected by Aarunya only after the Exchange Product has passed Quality Inspection and the Exchange Credit has been confirmed in writing. No Top-Up payment is requested or collected before Quality Inspection is complete. This ensures that if the Exchange Product fails QC or the Exchange Credit is adjusted, the Customer is not required to seek a refund of the Top-Up Amount.

8.1 Aarunya’s policy on diamond grading certificates and diamond handling upon exchange is as follows:

8.2 The New Product will be accompanied by a new or transferred IGI, GIA, or GSI certificate as applicable, and details will be disclosed on the exchange confirmation and invoice.

9.1 Where a Customer exchanges a product and selects a New Product that requires resizing (such as a ring), resizing may be arranged as part of the exchange process or after delivery, subject to Aarunya’s Resizing Policy.

9.2 Resizing performed by Aarunya on the New Product after delivery does not affect the validity of the New Product’s warranty or IGI, GIA, or GSI certification.

9.3 Resizing performed by a third party on the New Product after delivery will void the warranty and render the product ineligible for future Program participation.

10.1 Reverse Pickup of the Exchange Product will be arranged by Aarunya through its authorised Logistics Partners. The cost of Reverse Pickup for an approved exchange request is borne by Aarunya.

10.2 Delivery of the New Product to the Customer will be provided free of charge on the same terms as a standard order, as set out in Aarunya’s Shipping & Delivery Policy.

10.3 Customers must not self-ship the Exchange Product without written authorisation from Aarunya. Unauthorised shipments may not be accepted.

10.4 All shipments under the Program (both the Exchange Product pickup and the New Product delivery) are fully insured during transit.

BUYBACK — NOT CURRENTLY OFFERED Aarunya does not currently offer a product buyback program under which products are purchased back for cash, bank transfer, or any monetary consideration. The Lifetime Exchange Program is an exchange-only facility. The Exchange Credit is redeemable solely against a new Aarunya product purchase on the Website and cannot be converted to cash under any circumstances. Aarunya may introduce a buyback program at a future stage, and any such offering will be announced on the Website with full terms and conditions.

12.1 Aarunya reserves the right to modify the terms of the Program, including the Exchange Valuation Method, minimum holding period, and eligibility conditions, at any time. Material modifications will be published on the Website with a minimum notice period of 30 calendar days before taking effect.

12.2 Aarunya reserves the right to discontinue the Program permanently with a minimum notice period of 90 calendar days. Notice will be communicated through the Website and, where practicable, by email to registered Customers.

12.3 Where the Program is discontinued, exchange requests submitted before the discontinuation date will be honoured in accordance with the terms applicable at the time of submission, provided the exchange has been approved and the Exchange Product has been received by Aarunya before the discontinuation date.

12.4 Modifications to the Program do not affect the statutory rights of Customers under applicable consumer protection law.

13.1 Aarunya’s liability under the Program in respect of any single exchange transaction shall not exceed the Exchange Credit value applicable to the Exchange Product.

13.2 Aarunya shall not be liable for indirect, consequential, or special losses arising from participation in the Program, including losses arising from market price changes between the original purchase and the date of exchange.

13.3 Nothing in this Clause limits any right available to Customers under applicable consumer protection law.

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from the Program shall be subject to the dispute resolution provisions set out in Aarunya’s Terms & Conditions.

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