In this Policy, capitalized terms not otherwise defined shall have the meanings assigned to them in Aarunya's Terms & Conditions. In addition:

2.1 Domestic Shipping — All India

Aarunya ships to all serviceable locations across India, including:

• Metropolitan and Tier I cities;
• Tier II and Tier III cities and towns;
• Remote and semi-urban locations, subject to Logistics Partner coverage; and
• Select Post Office Box (P.O. Box) addresses where permitted by the Logistics Partner's operational guidelines.

Delivery availability to specific locations is subject to the operational reach of our Logistics Partners at the time of dispatch. Aarunya reserves the right to decline delivery to locations assessed as non-serviceable, high-risk, or inaccessible by the Logistics Partner, in which case the Customer will be notified and offered a full refund.

2.2 International Shipping

International shipping is not currently offered by Aarunya. All orders on www.aarunya.co are fulfilled for delivery addresses within India only.

Aarunya reserves the right to introduce international shipping in the future. Any such expansion will be announced on the Website with applicable terms and conditions. Payment gateway acceptance of international currency payments is subject to the applicable terms of Aarunya’s payment gateway providers. Customers located outside India are advised to contact their card issuer regarding cross-border INR transactions before placing an order.

2.3 Right to Decline Delivery

Notwithstanding the general shipping coverage described above, Aarunya and its Logistics Partners reserve the right to decline delivery or suspend service to specific locations where:

• the location has been designated as a high-risk or fraud-prone area by the Logistics Partner;
• security concerns specific to the order or location exist;
• applicable regulatory or government restrictions prevent delivery; or
• the delivery address is found to be incomplete, inaccurate, or unverifiable.

In such cases, Aarunya will contact the Customer and provide options including re-delivery to an alternate address or cancellation with a full refund.

3.1 Free shipping applies to all forward deliveries from Aarunya to the Customer.

3.2 Shipping charges for return shipments (reverse logistics) are governed separately and are described in Clause 11 of this Policy.

3.3 In the event that Aarunya introduces shipping charges in the future (for example, for express delivery or international shipping), such charges will be clearly disclosed to the Customer before order confirmation and will not be applied retroactively to orders already placed.

4.1 Aarunya partners with the following authorized Logistics Partners for the shipment of jewellery:

4.2 The selection of Logistics Partner for any individual shipment is at Aarunya's sole discretion and will be determined based on product value, delivery location, security requirements, and operational considerations at the time of dispatch.

4.3 Aarunya is not responsible for delays, service failures, or other issues arising from the independent operations of Logistics Partners, including but not limited to delays caused by courier network disruptions, public holidays, natural events, or regulatory inspections, provided that Aarunya has discharged its obligation to hand over the shipment to the Logistics Partner in a timely manner.

5.1 Before a product is dispatched, all orders are subject to:

• successful payment confirmation by the payment gateway;
• product availability verification;
• fraud and security screening; and
• order confirmation by Aarunya.

5.2 Orders placed on a Working Day before the applicable cut-off time will generally be processed on the same day. Orders placed after the cut-off time, on Sundays, or on public holidays will be processed on the next Working Day.

5.3 For Made-to-Order and Custom Jewellery, the dispatch date is counted from the Order Confirmation date (for Made-to-Order) or from the date of final design approval and receipt of full payment (for Custom Jewellery), not from the date of order placement.

Aarunya offers both Ready-to-Ship and Made-to-Order products. Estimated Delivery Windows (in Calendar Days) vary by product type as follows:

7.1 Upon dispatch of your order, Aarunya will notify you through the following channels:

• Email — dispatch confirmation with tracking details;
• WhatsApp — dispatch confirmation with tracking link (where opted in).

7.2 Tracking information provided will include:

• the name of the Logistics Partner;
• the consignment tracking number; and
• a tracking link or instructions to monitor delivery status.

7.3 Tracking data is provided by and dependent upon the Logistics Partner's systems. Aarunya does not control the frequency or accuracy of tracking updates. Occasional delays in tracking status updates are normal and do not necessarily indicate a delay in physical delivery.

7.4 Customers are encouraged to monitor their shipment using the tracking link provided and to ensure availability at the delivery address on the expected delivery date.

8.1 All jewellery shipments dispatched by Aarunya are fully insured during transit at Aarunya's cost.

8.2 Insurance coverage applies from the time the product is handed over to the Logistics Partner until successful delivery is confirmed, including completion of OTP and/or signature verification at the delivery address.

8.3 Insurance coverage ceases upon delivery acceptance by the Customer or any person at the delivery address. After delivery, the product is the Customer's responsibility.

8.4 In the event of a lost or damaged shipment, Aarunya will initiate an insurance claim on behalf of the Customer and facilitate the appropriate remedy as described in Clauses 12 and 13 of this Policy.

Given the high value of jewellery products, Aarunya implements the following delivery security measures to protect customers and prevent fraudulent receipt:

9.1 Customers are strongly advised not to share their delivery OTP with anyone over phone or any channel other than directly with the delivery agent at the time of physical delivery. Aarunya will never request your OTP by phone, SMS, WhatsApp, or email for the purpose of "processing" or "confirming" a delivery remotely.

9.2 If a delivery is attempted without completing the required verification procedures, or if the Customer suspects a fraudulent delivery attempt, the Customer should refuse delivery and contact Aarunya immediately at info@aarunya.co or +91 99678 00000.

10.1 If the Customer or an authorized recipient is unavailable at the delivery address at the time of the delivery attempt:

10.2 The Customer is responsible for ensuring availability at the delivery address during the expected delivery window. Aarunya will make reasonable efforts to notify the Customer of upcoming delivery attempts through SMS, Email, and WhatsApp.

10.3 Where an order is returned to Aarunya due to non-delivery caused by the Customer's unavailability or failure to respond, the following deductions may apply to the refund:

• Actual forward shipping charges, return logistics charges, transit insurance charges, and any other shipping-related costs incurred by Aarunya; and
• Any applicable payment gateway transaction charges.

10.4 No deductions will be made from a refund where delivery failure was caused by an error on Aarunya's part or a failure solely attributable to the Logistics Partner.

11.1 Where a Customer's return request has been approved under Aarunya's Return & Refund Policy, Aarunya will arrange a Reverse Pickup from the Customer's delivery address. Self-shipping of returned products by the Customer is not permitted unless specifically authorized in writing by Aarunya.

11.2 Reverse Pickup is available across all serviceable locations in India covered by Aarunya's Logistics Partners.

11.3 Return shipping costs are allocated as follows:

11.4 Returns must be packaged securely in the original packaging with all original accessories, certificates, and invoice. Aarunya reserves the right to reject the return and refuse a refund if the product is found to be inadequately packaged or tampered with upon receipt.

11.5 Once the Reverse Pickup is collected, the returned product will undergo quality inspection as described in the Return & Refund Policy.

12.1 A shipment is treated as lost where the Logistics Partner confirms in writing that the shipment cannot be located or delivered and that it has been lost in transit.

12.2 In the event of a confirmed lost shipment, Aarunya will:

• investigate the matter with the Logistics Partner;
• initiate the insurance claim process on behalf of the Customer; and
• upon completion of the investigation, offer the Customer one of the following remedies:
• Re-manufacture and re-dispatch the product (where the product is a Made-to-Order or Ready-to-Ship item still available); or
• A full refund to the original payment method.

12.3 The Customer's preference between the two remedies listed above will be considered where operationally feasible. Where a Custom Jewellery item is lost in transit, Aarunya will discuss options with the Customer.

12.4 Aarunya will not treat a shipment as lost solely based on a delay in delivery or an absence of tracking updates. A formal investigation with the Logistics Partner is required before a lost shipment remedy is initiated.

13.1 Customers are required to inspect the outer packaging of the shipment upon receipt before signing the delivery acknowledgment.

13.2 If the outer packaging appears visibly damaged, tampered with, unsealed, or compromised in any way at the time of delivery:

• The Customer may refuse delivery and request the delivery agent to record the refusal and the reason; or
• If delivery is accepted, the Customer must note the damage on the delivery acknowledgment at the time of signing.

13.3 Aarunya strongly advises all Customers to record a complete, uninterrupted unboxing video at the time of receiving any Aarunya shipment, from the moment of opening the outer packaging through to inspection of the jewellery inside. The unboxing video should clearly capture:

• the intact outer packaging with courier label visible;
• the process of opening the packaging;
• the condition of the product box and internal packaging; and
• the jewellery, certificates, accessories, and invoice inside.

13.4 If the Customer discovers that the product is damaged or that items are missing after opening the package, the Customer must:

• notify Aarunya at info@aarunya.co or +91 99678 00000 within 24 hours of delivery;
• preserve all original packaging, courier labels, and wrapping; and
• provide the unboxing video and photographs as supporting evidence.

13.5 Where transit damage is verified by Aarunya following investigation, Aarunya will arrange one of the following remedies at no additional cost to the Customer:

• Repair of the product;
• Replacement of the product; or
• Refund of the purchase price.

13.6 Claims for transit damage reported more than 24 hours after delivery, or without adequate supporting evidence, may be declined at Aarunya's reasonable discretion subject to the Customer's statutory rights under applicable consumer protection law.

14.1 A shipment shall be deemed successfully delivered when:

• the Logistics Partner marks the shipment as delivered in its tracking system; and
• required delivery verification procedures (OTP, signature, or identity verification) have been completed.

14.2 Risk of loss passes from Aarunya to the Customer upon successful delivery and completion of verification procedures.

14.3 Where delivery is made to a person other than the Customer at the delivery address, risk of loss passes to the Customer upon such delivery, provided that the verification procedures were completed.

14.4 Aarunya strongly advises Customers to inspect the following upon receipt:

• the outer condition of the product box and packaging;
• the jewellery for any visible damage or discrepancy;
• the presence of the IGI, GIA, or GSI certificate (where applicable);
• all accessories and components listed on the product page; and
• the invoice included in the package.

14.5 Any discrepancy should be reported to Aarunya within 24 hours of delivery.

15.1 Customers are solely responsible for providing a complete, accurate, and deliverable delivery address at the time of placing an order.

15.2 If an incorrect or incomplete delivery address is provided, Aarunya may:

• attempt to contact the Customer before dispatch to obtain the correct address;
• withhold dispatch pending address confirmation; or
• dispatch to the address provided, in which case Aarunya's delivery obligation is discharged.

15.3 Aarunya shall not be liable for delays, non-delivery, or loss of the product arising from an incorrect, incomplete, or undeliverable address provided by the Customer.

15.4 If a shipment is returned to Aarunya as a result of an incorrect, incomplete, or inaccurate delivery address provided by the Customer, the Customer shall be liable for all costs incurred, including actual forward shipping charges, return logistics charges, transit insurance premiums, and applicable payment gateway charges. Where the Customer opts for re-dispatch, the aforementioned costs shall be charged prior to re-dispatch. Where the Customer opts for cancellation, a refund shall be processed net of all the aforementioned charges.

16.1 Where Aarunya becomes aware of a delay in dispatch or delivery, it will notify the affected Customer through Email, SMS, or WhatsApp as soon as reasonably practicable.

16.2 The following circumstances may cause delays beyond Aarunya's control for which Aarunya shall not be held liable:

• courier or logistics network disruptions;
• public holidays and regional closures;
• extreme weather conditions;
• natural disasters, floods, earthquakes, or other Acts of God;
• government restrictions, curfews, or lockdowns;
• customs or security inspections;
• civil disturbances or strikes; and
• internet or telecommunications outages.

16.3 Customers shall not be entitled to compensation solely on account of delivery delays caused by circumstances beyond Aarunya's reasonable control, provided that Aarunya has made reasonable efforts to notify the Customer and to expedite delivery once the causative circumstances have resolved.

16.4 If a delay extends materially beyond the Estimated Delivery Window and Aarunya is unable to provide a definite revised delivery date, the Customer may request cancellation and a full refund.

Aarunya shall not be in breach of this Policy, nor liable for any delay or failure in dispatch or delivery, to the extent caused directly by a Force Majeure Event as defined in Aarunya's Terms & Conditions. Delivery timelines shall automatically extend for the duration of any Force Majeure Event. If a Force Majeure Event continues for more than 30 calendar days and Aarunya is unable to fulfil a delivery, the Customer shall be entitled to a full refund.

Aarunya reserves the right to amend, update, or replace this Policy at any time. Amendments affecting the rights of Customers in relation to pending orders will be communicated with reasonable advance notice. Revised versions of this Policy will be published on the Website with an updated effective date. Continued use of the Website to place new orders following publication constitutes acceptance of the revised Policy for those new orders.

For any questions, concerns, or assistance relating to shipping, delivery, tracking, or reverse logistics, please contact:

© Aviana Diamonds LLP. All Rights Reserved. Unauthorised reproduction of this Policy is prohibited.