Capitalized terms not otherwise defined shall have the meanings assigned to them in Aarunya's Terms & Conditions.

2.1 Eligible Products may be considered for return within 10 calendar days from the Delivery Date.

2.2 Return requests must be initiated within the applicable Return Window. Requests submitted after expiry of the Return Window will not ordinarily be accepted, except where a remedy is required under applicable law or Aarunya's Warranty Policy.

2.3 The 10-day Return Window does not mean that every Product is automatically eligible for return. The Product must satisfy all applicable eligibility conditions and receive prior approval from Aarunya.

The following Products and situations are not eligible for Preference-Based Returns:

To qualify for an approved return, the following conditions must be satisfied:

4.2 UNBOXING VIDEO

Aarunya strongly recommends that Customers record a complete, uninterrupted unboxing video from the opening of the outer package through inspection of the jewellery, certificates, packaging, and accessories.

For transit damage claims, an unboxing video is mandatory.

For Preference-Based Returns and wrong-product claims, an unboxing video is not mandatory but may assist Aarunya in processing the claim.

All return requests must be initiated through an authorised Aarunya channel within the applicable Return Window.

5.1 INFORMATION REQUIRED

The Customer may be required to provide:

• Full name and registered email address or mobile number
• Order number and Order Confirmation reference
• Product name and description
• Reason for return
• Clear photographs of the Product and packaging
• Photographs or evidence of any defect or damage
• Unboxing video where applicable

5.2 RETURN REVIEW

Aarunya may communicate one of the following outcomes within 2–3 Business Days:

• Return Approved — Reverse Pickup will be arranged.
• Additional Information Requested — Further information or evidence is required.
• Return Declined — The request does not satisfy the applicable return requirements.

5.3 PRIOR APPROVAL

A return is not confirmed until Aarunya issues a written Return Approval.

Products sent to Aarunya without prior approval may not be accepted and may be returned to the Customer at the Customer's cost.

6.1 Upon issuance of Return Approval, Aarunya will arrange free Reverse Pickup at no cost to the Customer.

Reverse Pickup is available across serviceable locations in India.

6.2 Self-shipping of returned Products is not permitted unless Aarunya provides specific written authorization.

6.3 The Customer must ensure that the Product is:

• Securely packaged in its original packaging
• Accompanied by all applicable certificates and accessories
• Clearly labelled with the Return Approval reference number
• Available for pickup during the agreed pickup window

6.4 The Customer must be present, or have an authorised representative present, during the Reverse Pickup.

For approved returns, Aarunya will arrange Reverse Pickup at no cost to the Customer.

All returned Products undergo a mandatory QC inspection upon receipt at Aarunya's facility.

QC may include:

• Verification of Product identity and authenticity
• Assessment of Product condition
• Inspection for signs of use, wear, damage, or alteration
• Verification of IGI, GIA, or GSI certification
• Verification of original accessories and packaging
• Metal purity checks where required
• Diamond verification and setting inspection
• Tampering and Third-Party Alteration checks

QC is generally completed within 3–5 Business Days of receipt of the returned Product.

Aarunya will communicate the QC outcome to the Customer after completion of the inspection.

Where a returned Product achieves a QC Pass, the applicable refund will be processed according to the Customer's selected refund method.

Actual credit timing may vary depending on the Customer's bank, card issuer, UPI provider, or payment institution.

10.1 No separate reverse-pickup or return-shipping charge will be deducted from an approved return refund.

10.2 Where applicable, actual non-recoverable payment gateway charges incurred by Aarunya may be deducted from a Preference-Based Return refund, subject to applicable law and the payment gateway's applicable terms.

10.3 No deductions will be made from refunds arising from:

• Verified manufacturing defects
• Wrong Product dispatched by Aarunya
• Verified transit damage attributable to Aarunya

10.4 Aarunya does not deduct making charges from an otherwise eligible approved return.

If a returned Product fails QC, Aarunya will notify the Customer in writing and specify the reason for rejection.

Common reasons for QC Fail include:

• Signs of wear or use
• Scratches, damage, or polishing
• Third-Party Alteration
• Missing or tampered certificate
• Missing packaging or accessories
• Customer-caused damage
• Product mismatch
• Return initiated outside the Return Window
• Failure to satisfy the return eligibility conditions

Where a return is rejected following QC, no refund will be issued for that rejected return.

The Product will be returned to the Customer, and applicable re-delivery charges arising from a QC-failed return may be borne by the Customer.

Where an order was paid wholly or partly using a Gift Card, promotional voucher, or Store Credit:

• The portion paid using Gift Card or Store Credit will generally be refunded as Store Credit.
• The portion paid through another eligible payment method will be refunded to the original payment method.
• Promotional vouchers redeemed at zero cost are not eligible for cash refund.

Cash refunds in lieu of Gift Card or voucher credits are not available except where required by applicable law.

Where a Customer receives a Product with a verified manufacturing defect, an incorrect Product, or a Product damaged in transit, the Customer should notify Aarunya at info@aarunya.co or +91 99678 00000 within 24 hours of delivery, wherever reasonably possible.

13.1 For transit damage claims, an uninterrupted unboxing video showing the outer packaging and Product during opening is mandatory.

13.2 Upon verification, Aarunya may provide:

• Repair of the defective Product
• Replacement with the same Product
• Full refund
• Store Credit
• Another mutually agreed resolution, where operationally feasible

13.3 No return shipping, Reverse Pickup, Gateway Charges, or other deductions will be applied to refunds arising from verified manufacturing defects, incorrect dispatch, or transit damage attributable to Aarunya.

13.4 Manufacturing defect claims arising after the standard Return Window will be handled under Aarunya's 6-month limited manufacturing Warranty Policy.

Aarunya does not offer direct product-to-product exchange within the standard Return Window.

Customers wishing to purchase another Product after returning an eligible Product may receive the applicable refund or Store Credit and place a fresh order.

Aarunya also offers a Lifetime Exchange Program for eligible Products, governed by separate terms and conditions.

Aarunya reserves the right to review and restrict access to the return facility where there is reasonable evidence of:

• Fraudulent return claims
• Product swapping
• Repeated or patterned returns indicating misuse
• Deliberate misrepresentation of Product condition
• Deliberate damage or alteration
• Returning a Product different from the Product originally dispatched

Where appropriate, Aarunya may request additional information or evidence before approving a return.

Nothing in this Policy is intended to limit, exclude, or modify any rights available to Customers under applicable consumer protection laws in India, including the Consumer Protection Act, 2019.

In the event of any conflict between this Policy and mandatory applicable law, the applicable law will prevail.

Aarunya reserves the right to amend, update, or replace this Policy from time to time.

Revised versions will be published on the Website with an updated effective date.

Changes affecting pending return requests will be handled in accordance with applicable law.

For any questions, return requests, or refund enquiries, please contact:

© Aviana Diamonds LLP. All Rights Reserved.