In this Policy, capitalized terms not otherwise defined shall have the meanings assigned in Aarunya's Terms & Conditions. In addition:

2.1 Aarunya provides a 6-month limited manufacturing warranty from the Delivery Date of the product. The Warranty Period commences on Day 1, which is the Delivery Date recorded by Aarunya's Logistics Partner.

2.2 The Warranty Period is not paused, extended, or reset by:

• a warranty repair or replacement during the Warranty Period — the original Warranty Period continues to run;
• the product being held by Aarunya for repair during a Warranty Claim — the days during which the product is with Aarunya for inspection or repair will be added to the remaining Warranty Period upon return; or
• any other event unless Aarunya expressly agrees in writing.

2.3 Warranty Claims must be initiated during the Warranty Period. Claims submitted after the expiry of the Warranty Period will not be accepted under this Policy. Manufacturing defect concerns arising after the Warranty Period has expired may be assessed on a goodwill basis at Aarunya's sole discretion, but no obligation exists to provide warranty service for out-of-warranty products.

3.1 The Warranty covers the following Manufacturing Defects, where the defect existed at the time of dispatch and arises during normal, intended use of the product:

3.2 All Warranty Claims are subject to inspection and approval by Aarunya. The existence of a Manufacturing Defect will be determined by Aarunya following physical examination of the product.

4.1 The following are expressly excluded from Warranty coverage:

5.1 To initiate a Warranty Claim, the Customer must contact Aarunya within the Warranty Period through the following channels:

5.2 A Warranty Claim submission must include the following:

• Full name and registered email address or mobile number;
• Original Order number and invoice reference;
• Clear photographs of the defect, taken in good lighting from multiple angles;
• A short written description of when and how the defect was first noticed; and
• Video evidence where the defect is motion-related (e.g. a loose clasp or loose diamond) — this significantly assists assessment.

5.3 Upon receipt of a Warranty Claim, Aarunya will review the submission and respond within 3–5 Business Days with one of the following:

• Warranty Claim approved — Reverse Pickup will be arranged for physical inspection;
• Additional information requested — the Customer will be asked to provide further photographs or details; or
• Warranty Claim declined — the reason will be provided in writing.

5.4 A Warranty Claim is not confirmed until Aarunya issues a written Warranty Claim Approval. Products returned to Aarunya without prior written approval will not be accepted.

6.1 All Warranty Claims require physical inspection of the product at Aarunya's facility. Aarunya will arrange Reverse Pickup of the product from the Customer's address at no cost to the Customer, following issuance of the Warranty Claim Approval.

6.2 Physical inspection may include:

• structural assessment of the jewellery;
• examination of diamond settings, prongs, and clasps;
• metal purity verification against the BIS hallmark and HUID;
• diamond and gemstone inspection;
• comparison against original manufacturing records and IGI, GIA, or GSI certificate (as applicable); and
• assessment for signs of misuse, chemical damage, accidental damage, or Third-Party Alteration.

6.3 Physical inspection is generally completed within 5–7 Business Days of receipt of the product at Aarunya's facility. Aarunya will notify the Customer of the inspection outcome in writing.

6.4 Where physical inspection reveals that the claimed issue is not a Manufacturing Defect, or that a Warranty exclusion applies, Aarunya will:

• notify the Customer in writing with the findings;
• return the product to the Customer, with logistics and transit insurance charges for such return borne by the Customer; and
• advise whether the issue may be addressed through Aarunya's paid repair services.

7.1 Where a Warranty Claim is approved following physical inspection, Aarunya will provide one of the following remedies, selected in the following order of preference based on what is operationally feasible:

7.2 All Warranty Service is provided at no cost to the Customer, including return shipping after repair or replacement.

7.3 The remedy provided is at Aarunya's determination based on the nature of the defect and operational feasibility. The Consumer Protection Act, 2019 preserves the Customer's right to request a specific remedy; where Aarunya's preferred remedy is different from the Customer's preference, both parties will discuss and reach a reasonable resolution.

8.1 Diamond loss — the loss of a diamond or gemstone from its setting — may or may not constitute a Manufacturing Defect, depending on the cause.

8.2 The determination of whether diamond loss constitutes a Manufacturing Defect will be made after physical inspection of the product by Aarunya's quality team. Aarunya's assessment will be communicated in writing.

9.1 Ring resizing performed by Aarunya does not affect or void the Warranty. Aarunya's resizing service is covered by the same Warranty terms applicable to the original product for the remaining Warranty Period.

9.2 Ring resizing performed by any third party immediately and permanently voids the Warranty, as set out in Clause 4.1 (Third-Party Alterations).

9.3 Customers requiring resizing during the Warranty Period should contact Aarunya directly to arrange resizing, rather than using a third-party service, to preserve their Warranty coverage.

10.1 Aarunya may offer repair and maintenance services on a chargeable basis for:

• products where the Warranty Period has expired;
• products where the claimed issue is not covered by the Warranty; and
• general maintenance and care services requested by the Customer.

10.2 Paid repair services may include:

• diamond re-setting and tightening;
• clasp repair or replacement;
• rhodium re-plating;
• polishing and cleaning;
• soldering and structural repair; and
• component replacement.

10.3 A quotation will be provided to the Customer after inspection, before any paid repair work commences. The Customer must approve the quotation before Aarunya proceeds. Aarunya is not obliged to provide paid repair services in every case, and availability may depend on the condition of the product and feasibility of repair.

10.4 Paid repairs carried out by Aarunya do not restart or extend the original Warranty Period. However, Aarunya will stand behind the quality of its paid repair work and will rectify any defect in the repair workmanship without additional charge, where such a defect is reported within 30 days of the repaired product being returned to the Customer.

Following these care guidelines will help maintain the quality of your Aarunya jewellery and preserve your Warranty coverage:

12.1 Aarunya's liability under this Warranty in respect of any single product shall not exceed the original purchase price paid for that product.

12.2 Aarunya shall not be liable for:

• indirect, consequential, incidental, or special losses arising from a Manufacturing Defect;
• loss of use of the product during the inspection or repair period;
• sentimental or emotional value attributable to the product; or
• losses arising from events outside Aarunya's reasonable control.

12.3 Nothing in this Clause limits any statutory right available to the Customer under the Consumer Protection Act, 2019 or any other applicable mandatory law. Where a Manufacturing Defect causes personal injury or loss, applicable product liability provisions under the Consumer Protection Act, 2019 shall apply.

This Warranty is provided in addition to, and does not limit or exclude, any rights available to Customers under the Consumer Protection Act, 2019, including statutory remedies for defective goods. If there is any conflict between the terms of this Warranty and applicable mandatory consumer protection law, the provisions of applicable law shall prevail.

Aarunya reserves the right to amend, update, or replace this Policy at any time. Any revisions will be published on the Website with an updated effective date. Changes will not affect Warranty Claims already approved or products already under an active Warranty Period at the date of the revision.

For Warranty Claims, product care enquiries, or repair service requests, please contact:

© Aviana Diamonds LLP. All Rights Reserved. Unauthorised reproduction of this Policy is prohibited.